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FAQ: If I lose my AA Smartfuel card and deactivate it before picking up and attaching another card, does my account disappear?

No.

FAQ: What if I am an existing AA Smartfuel customer and have discounts on my current card and receive a new AA Smartfuel card? What should I do?

Nothing. Your new card will be issued with the same number.

FAQ: I dont drive / I have a company car and a fuel card how do I benefit from AASF?

Your AA Smartfuel card can be linked to friends or family. This means you can accumulate cpl for them to use.

FAQ: Why do I need to register my AA Smartfuel card?

You won’t be able to redeem your fuel discounts until the card is registered. In order to keep you up-to-date with useful information about the AA Smartfuel programme, we ask that you provide all the information requested in the application form.

FAQ: Can I get an AA Smartfuel card from any AA business?

AA Smartfuel cards are only available from AA Centres and AA Agents.

Find your nearest AA Centre

FAQ: Can cards be unlinked?

Yes. Log in to your AA Smartfuel Account and select ‘Remove your card from your Group'. You can then select the card you want to remove from the dropdown menu (the cardholder name will be displayed below when selected) and select ‘UNLINK CARD’.

Primary cardholders can remove anyone from their group, however they will need to call us as the system is not allowing them to do it themselves yet.

FAQ: What should I do if I no longer want to be an AA Member, but want to continue using the AA Smartfuel program me. Can I continue to swipe my AA Membership card to earn cpl?

AA Membership has many other benefits – not just AA Smartfuel. Non-Members should pick up an AA Smartfuel card from any participating retailer, service provider, service station or AA Centre. Cards will then need to be linked to ensure usage of any existing cpl.

FAQ: Where do I get an AA Smartfuel card?

AA Smartfuel cards are free and can be picked up from any participating retailer, service provider, service station or AA Centre. If you are already an AA Member, you don’t need an AA Smartfuel card – just use your AA Membership card.

Find your nearest AA Centre.

FAQ: How do I attach an additional AA Smartfuel card?

Log into your account and click 'Your AA Smartfuel Account' - if you haven't signed up yet you'll need to do that first. Select ‘Attach multiple cards to your account’.

Please note you can only do this for AA Smartfuel cards that have not been registered by another cardholder. When you're attaching a card, you'll need to enter the 16 digit number on your AA Smartfuel card and the 4 digit pin on the right hand side of the card under the magnetic strip.

FAQ: Can I have more than one AA Smartfuel card?

Yes, once you have registered for an AA Smartfuel account with your primary card, you can attach additional cards which can all accumulate and redeem discounts, e.g. for convenience you may have your primary card in your wallet, and an additional AA Smartfuel card which you leave in your vehicle.

If you’re an AA Member, you will only receive any additional AA Member Smartfuel discounts when you use your AA Membership card. If you attach and swipe an AA Smartfuel card, this card will only accumulate standard AA Smartfuel discounts.